Frequently
Asked Questions
Find answers to your questions about our vital monitoring solutions.
General Information
What is the difference between MCT and event monitoring?
MCT (Mobile Cardiac Telemetry) provides real-time monitoring and alerts for cardiac events, while event monitoring records data only during pre-defined events or when the patient activates the device.
Is the patient’s ECG viewable while they are wearing the device?
Yes, patients’ ECG data is continuously recorded and can be reviewed in real-time by healthcare providers.
How many events does your MCT device store?
Our MCT device can store multiple events, ensuring comprehensive data collection for accurate diagnosis.
What cellular provider does your MCT device utilize for event transmission?
Our MCT devices use a reliable cellular network provider to ensure seamless event data transmission.
How are the reports delivered to the physician?
Reports are delivered electronically to the physician’s designated portal or email, ensuring timely access to critical patient data.
Technical Support
Is the analysis software only installed and accessible on one computer?
No, the analysis software can be installed on multiple computers within your practice, ensuring easy access for authorized personnel.
Can we change the programming settings on the MCT device?
Yes, the programming settings on the MCT device can be adjusted to fit the specific monitoring needs of the patient.
How many patients can EventCare manage?
EventCare software is designed to manage an extensive number of patients, depending on your practice’s specific needs.
Can the MCT be programmed without a computer?
No, the MCT requires a computer to be programmed with the specific monitoring parameters for each patient.
Can we use our existing King of Hearts™ devices with EventCare?
Yes, EventCare is compatible with King of Hearts™ devices for seamless data integration.
Is the MCT able to auto-trigger on specific arrhythmias?
Yes, the MCT can be set to auto-trigger on detecting specific arrhythmias, providing real-time alerts to healthcare providers.
Service-Specific Questions
How is the MCT data transmitted to us?
MCT data is transmitted through a secure cellular network to our monitoring center, where it is analyzed and forwarded to healthcare providers.
Are you able to create mobile cardiac telemetry (MCT) reports?
Yes, we provide comprehensive MCT reports that detail the patient’s cardiac activity and any detected abnormalities.
Can we bill your MCT device as a regular event monitor under CPT 93268?
Yes, our MCT devices can be billed under CPT 93268 for event monitoring services.
Can EventCare automatically calculate heart rates and ECG intervals?
Yes, EventCare software is designed to automatically calculate heart rates, ECG intervals, and other vital metrics.
Can we customize patient reports?
Absolutely, we offer customizable patient reports to suit the specific needs of your practice.
Billing and Insurance
How are the reports delivered to the physician?
(Repeated FAQ, consider moving this to another category if necessary)
Can we bill your MCT device as a regular event monitor under CPT 93268?
Yes, our MCT devices can be billed under CPT 93268 for event monitoring services.
Are there additional costs for customization of patient reports?
No, there are no additional costs for customizing patient reports. Customization is included in our service package.
Do you accept insurance for monitoring services?
Yes, we work with a variety of insurance providers to cover our monitoring services. Please contact our billing department for more information.
What payment methods are accepted for service fees?
We accept various payment methods, including credit cards, bank transfers, and checks.
Are there any hidden fees associated with your monitoring services?
No, all costs are transparent and will be discussed upfront with no hidden fees.
